Contact Us

Please use this form to contact us with any queries you may have! Alternatively you can email us at support@roseswardrobe.co.uk.

We aim to get back to you in 3-5 working days, though this is never guaranteed as we are a very small team.

         

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Delivery & Returns

 

Delivery & Returns

 

UK Delivery

For made-to-order garments, please allow up to 6-8 weeks for your order to be made before it is shipped to you. Choose from Royal Mail 1st class (1-2 day) delivery or Evri 2-3 day. Please note that estimated delivery times are calculated from the time of dispatch and do not include our 6-8 week manufacture time.

SHIPPING COSTS WILL BE CALCULATED DURING CHECKOUT DEPENDING ON WEIGHT - PLEASE SEE CHART BELOW FOR MORE INFORMATION.

EU Deliveries and Brexit Information

Rose’s Wardrobe is NOT a VAT registered company, none of the prices on our website include VAT. On the 1st Jan 2021 we legally have to apply customs labels to each order to the EU, please expect your local postal service to charge duties/taxes charges to your orders. To find out the specific charges for your country, please reach out to your local postal service to find out what they will charge for your delivery.

SHIPPING COSTS WILL BE CALCULATED DURING CHECKOUT DEPENDING ON WEIGHT - PLEASE SEE CHART BELOW FOR MORE INFORMATION. 


TRACKED SHIPPING * - This is Royal Mail’s tracked service so once your item has been sent in the post we will provide you with a tracking number, if your item does unfortunately go AWOL, we will replace your item for you after Royal Mail’s delivery window has expired, this option is only available if Tracked Shipping is selected. Any questions please don’t hesitate to email and ask hello@roseswardrobe.co.uk.

Returns, Refunds and Exchanges

We hope you are over the moon with your purchases from us, if you do need to return something please see below our Returns & Refund information for each of our product areas.

Accessories and T-shirts: 

If your accessory (headbands, scrunchies and wash bags etc) or T-shirt isn’t quite right - we can offer you an exchange or a refund. Unfortunately as a small business we can not refund any p&p costs or the cost to return the item to us. If you are exchanging your item, we will cover the cost of the posting your exchanged item back to you.

Made to order garments: 

We hope you never need to return a made to order item to us — we want you to love every piece you buy - they are made just for you! Because of the made to order nature of Rose’s Wardrobe, our budget is very modest and returns are not encouraged.

You will NOT be eligible for a refund if any of the below apply.

  • You decide you no longer want the garment/s - Please read through the product descriptions carefully

  • It doesn’t fit - if you are unsure of which size to order, please select our Custom size option and input your measurements, click here for our sizing information. It is the customers responsibility to give the correct measurements. If you need an alteration, you need to inform us within 14 days of receiving your order. Alterations are charged at £20p/h.

  • You have damaged the item/s

  • You have not followed the care instructions properly

  • You want to cancel your order or don’t want to wait any longer for your garment/s - our lead time is 6-8 weeks for classic styles, and varies for bespoke garments.

  • Your parcel was not delivered to you due to your error e.g. providing the wrong address, missing delivery attempts/failing to retrieve from delivery centre. you will be subject to paying a charge for re delivery.

As the majority of our garments are created using limited edition fabrics, we can’t always make up photography samples, we do offer a fabric swatch service, which will be refunded to you when you order your garment (please email us at hello@roseswardrobe.co.uk for more info). We try to put up as may photographs of the fabrics/styles but if you do want anymore information please email us at hello@roseswardrobe.co.uk or use our contact us form.

You may be eligible for a refund if your item/s:

  • Arrives damaged

  • Are not as advertised

  • Do not measure as requested - if this is the case please contact us and we will offer a free alteration service.

 

If you have any questions or concerns about your order please do get in touch, we are more than happy to help in any way we can!